Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of zwellbelashextensionstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Amazing lashes
J***b –
fast delivery, same color and description above thanks store
J***b –
fast delivery, same color and description above thanks service
E***y –
The first time i ordered a length of 7, and a little disappointed. Bending with pulls on d (probably confused stickers), the color is different from the color in other lengths, it is more copper than brown. The tape is not full filling. And so this company i use cilia constantly and very satisfied with the quality of the goods and the terms of delivery. Seller recommend
A***a –
Пришли быстро , цвет красивый , естественный
T***a –
Thank you! As always fast and high quality
A***a –
Good quality eyelashes. Orange sticky tape. But the thickness is 0,10 rather as 0,07; and the bending is “c” rather as “d”. Packed perfectly, walked 1 month
T***n –
Nice
C***c –
Tape too sticky
Customer –
Great product! Very fast shipping! Continue to buy other products in this store!
I***a –
Cilia soft, brown 0.07c correspond to the description, but a little there is a marriage
A***l –
Good eyelashes
M***o –
Very fast shipping, and really high quality! I recommend!!! ❤️
Customer –
I’m very happy, eyelashes came in as a whole, the tape is removed well, the bundles form perfectly
Customer –
I did not like the quality, bending and length in the box do not match, different…
S***S –
Not bad
M***a –
Very quickly came in 20 days, everything is fine we will continue to cooperate
T***a –
Shipping up to three weeks, eyelashes are good, but the shipping service of the fast express sent to the other end of the city parcel! After 2 weeks it was possible to get to the specified address, still demanded money for delivery!!!
Y***a –
The difference is so, the color is beautiful. Marriage is
O***A –
I take the second time, customers really like this color, more mocha than dark brown.
L***t –
Nice colour.
E***a –
Very fast shipping! Color super! Not red, not red, not green! Dark chocolate! I have not tried in work yet
G***g –
Super shipping Quality is excellent I recommend
S***S –
Normal
A***k –
Delivery fast about 3 weeks.
G***a –
cool
E***s –
Excellent eyelashes!
E***s –
Super eyelashes!!! Matching thickness and bending. Without marriage!!!
Customer –
15
Customer –
Curl is more like D (not CC). They looks like the description. Not tried yet. Very long delivery- 2 months. I have not communicated with the store.
A***B –
Super!
E***a –
Good eyelashes
S***e –
Thank You
V***n –
Cool eyelashes. All as in the description. I order not the first time and very satisfied
M***a –
For the first time i made an order from this store and was very pleased) sent quickly, the message came to chelyabinsk for 3 weeks. Track tracked completely, the box is not damaged. The eyelashes themselves are soft, chocolate color. The only thing-does not match the thickness 0,10, they are thinner
S***s –
Cilia waited less than a month, Packed well. Slightly lighter than expected, the rows are thick, soft to the touch, the bend corresponds to the claimed. Seller recommend.
I***l –
Very fast shipping. Color gorgeous-chocolate. Twist More Powerful than standard D. Very good strips which can przyklejać and odklejać repeatedly. Soft and delicate touch. As narazie recommend although I have to even try.
S***s –
Despite the fact that my parcel went for a long time, still i am a davolna order. There is no pritenzy to the store, as always the mail… Lashes are soft 0,7, the color of dark brown is slightly lighter than in conventional well-known brands, but it can be even because of the subtlety of eyelashes, it is visible only in the sun. Bending with twisted, more similar to ss or even d in some famous firms. For such money just a fairy tale. In general, order girls
K***r –
The goods did not come, but the store is very good. Immediately wrote to me, extended the period of protection, answered the messages and was friendly. The money returned quickly.
T***o –
Very thin as 0.05.
A***a –
I ordered for the sake of interest) the quality of the cilia is good, i did not find a marriage) the only one! Thickness less than claimed, 0.10 as 0.07. The bend matches. And even the tape is more sticky than the brand companies, it took time to adjust. I liked the color, red and green does not give.
A***v –
Not long walked))
D***a –
Cilia are excellent. I ordered many times already. Slightly different bending in 9 from 10 and 11. But not critical.
Customer –
Excellent eyelashes! Delivery 2 weeks!.
S***S –
Excellent
E***v –
Super
E***a –
As always excellent quality and fast delivery thanks
K***k –
Came quickly) soft eyelashes, beautiful color, pleasant. A successful purchase, i think. And for such a not great price.
O***a –
I have not tried it yet, but the look and feel are very smooth and soft