Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of zwellbelashextensionstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I didn’t like the product. It is very fat and uncomfortable to use instead of parch is
PACKAGING WELL PROTECTED TAPE PROTECT AND GOD PAKING EVERY RECOMMENDATION
foam made of steropian or sponge it is white not like uessualy in skin color , thin but it is not like on the movie wich is in descriptions .Any way movie is from you tube and completly about differnt medical foam tape , completely different tape. it is not for eyelash extension for lower lashes . It may be used for lift eyelid but nothing else.
Super fast in 10 days arrived in rnd
The product was about a month, i order not the first time, i recommend the store.
The order came very quickly, 14.05 was made order, received 01.06. The product is excellent, everything is as described, when working with the build-up behaves perfectly.
Very comfortable for the eye.
It is interesting to try in the work of a leshmaker, it seems to me that it will be convenient. Good sticky layer, will not climb into the eyes or move away
What you need for eyelash extension.
The goods came quickly, about 3 weeks. In the case has not tried yet, but already visually like
Perfect boring appearance in the work did not try straight right now i will order more the store sent very quickly
same as pic. store packed nicely in plastic wrapping.
Great Tape I recommend all professional eyelash
Shipping to belarus about 20 days
Absolutely love this tape! It a total game changer in my lash business. I’m definitely will be ordering more!
Very fast shipping, great products. Recommending!
Very quickly reached vladivostok
Very good foam tape I recommend this item to the eyelash artists. You just need to cut on the wished shape. I recommend the store
Class! It came in 2 weeks to crimea!
Has received in work has not tried yet, but there are not enough customers for 10 enough.
Tape firmly packed, think that great to will check for separation of lower eyelash 🙂
Always order from this store, very satisfied, all at the highest level)
Madly love this store for super delivery! 14 days and all i have intact!
Super, i’m delighted, i will definitely order more.
Great quality! I really like it.